Privacy Policy

The Chicago Independent Radio Project, a non-profit, registered 501(C)(3) organization (“CHIRP”), takes the confidentiality and protection of the information we collect seriously. As such, CHIRP has created this privacy policy (the “Policy”) to provide you with information about our privacy practices so that you will understand when and how we collect information about you as you interact with the CHIRP website, located at [url=http://www.chirpradio.org]http://www.chirpradio.org[/url] (the “Site”) and mobile app (the "App"), and how that information is used, disclosed and protected.

By accessing our Site or App and submitting information to us, you consent to the privacy practices described in this Policy and the Terms of Service located at http://v2.chirpradio.dev/terms-of-service, as modified from time to time by us. We reserve the right to modify any portion of the Policy at any time, and without notice to you. Your continued use of the Site following any modification of the Policy signifies your consent to the modification.

Information CHIRP Collects

When you access the Site or App, CHIRP may collect both personally identifiable information such as your name, e-mail address, customer support inquiries, or non-personally identifiable information about your activities while interacting with Site, as detailed below.  

Information You Give Us

• Registration Information. Portions of the Site or App may require you to register and log in and provide personal information before you can access the area of the Site or App or post information.  In such cases, we collect the registration information you give us such as name and e-mail address.
• Donation Information. When you make a donation to CHIRP, we may collect various kinds of information about you, including your name, e-mail address, home or business addresses, home and business phone numbers, or demographic information. CHIRP uses third party payment processors to complete online or electronic donation transactions. CHIRP does not collect, process or store payment information such as credit card numbers, expiration dates, banking information or similar kinds of transactional information. The third party payment processor will provide CHIRP with information about you relevant to your donation, such as your name, email address, address, telephone number, amount of donation and similar types of information.  CHIRP takes the privacy of the personal financial information provided to the third party processor very seriously, but unltimately is not responsible for their privacy practices. Please consult the privacy policies of the applicable third party payment processor (NeonCRM) prior to completing any transaction.
• Purchase Information. CHIRP may offer merchandise or products for sale on the Site. When you choose to make purchases from the Site, we use a third party payment processor to conduct the transaction. CHIRP does not collect, process, or store payment information such as credit card numbers, expiration dates, banking information or similar types of transactional information. The third party payment processor will provide us with purchasing information such as products ordered, time and date of purchase, shipping address, and other information we need in order to process your order and provide you with the merchandise or product you purchased. CHIRP takes the privacy of the personal financial information provided to the third party processor very seriously, but unltimately is not responsible for their privacy practices. Please consult the privacy policies of the applicable third party payment processor prior to completing any transaction.
• Public Forums. The Site may allow you to participate in or submit content to online chat rooms, discussion boards, forums, blogs and other interactive features that permit individuals to interact with one another or to provide content on the Site. Any comment, message or other content you submit may be tied to your username and/or e-mail address. Additionally, any information you post in such forums is public information and may be viewed by anyone, although your email address will not be displayed to other forum users. We cannot control what uses third parties may make of personal information you share in such forums.
• Support. If you contact us with questions or issues regarding your use of the Site, we will collect information about you in order to provide necessary support to you, which may include your name, email address and information about your browser or computer. If you choose to provide this information to CHIRP, we will use this information only for customer support purposes.

Automatically Collected Information

We automatically receive certain types of information whenever you interact with the Site. For example, when you visit the Site, we automatically collect your IP address, exit and entry information, browsing behavior, the type of browser you use, podcasts accessed, pages viewed, impressions, and similar types of information. This information may be automatically collected through the use of “cookies” or “clickstream” which are discussed in more detail below. This information does not include personally identifiable information nor is it linked to personally identifiable information unless you log into your registration account. In connection with your use of the Site through a mobile device, we may also gather information from the device including its unique identification number and your geographic location.

We also use Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the information you searched for and viewed, or on which of the advertisements displayed on the CHIRP site you clicked. This type of information is collected to make the CHIRP site and tools more useful to you and to tailor the CHIRP experience to meet your special interests and needs.

Information about Children

The Site and App do not target children under the age of 13. We do not knowingly, directly or passively, collect information from children under the age of 13. If we create offers and products that make it appropriate to collect information from children under the age of 13, we will notify you of the change in this Policy. We also will ask a parent to confirm his/her consent in advance of any collection, use or disclosure of that information.

Use of "Cookies"

Cookies are small text files placed on your hard drive by a website when you visit that website. These files identify your computer and record your preferences and other data about your visit so that, when you return to the site, the site recognizes you and can personalize your visit. In general, we use cookies to collect information so that we can determine how to improve the Site by seeing which areas, features, and products are most popular, to personalize the Site, to make recommendations based on content you have liked in the past, to improve the overall site experience, and to complete transactions you have requested. In the event that we permit third parties to advertise on our Site, those advertisers may also use their own cookies. Such outside cookies are governed by the privacy policies of the entity placing the ads, and are not subject to this Policy.

Most browsers automatically accept cookies as the default setting. You should be able to modify the setting of your browser to reject cookies or to prompt you before accepting a cookie from the websites you visit by editing your browser options. If you decide not to accept our cookies, you will still be able to access those parts of our Site available to the general public, but you may not be able to use some of the Site's features or services and you may have a less satisfactory experience.

As technology advances and cookies provide more functionality, we expect to utilize them in different ways. As we do so, this Policy will be updated to provide you with more information. For example, by understanding how you use the Site from your computer or other device, we are able to customize and personalize your experience.

Use of Information

Use of Personal Information

In general, we use personal information internally to serve you and to enhance and extend our relationship with our users. We use personal information for donation purposes, to complete transactions you have requested, to anticipate and resolve problems with our Site or App, to respond to support inquiries, to create and inform you of upcoming events and CHIRP related news, and to inform you of new products or services.  Please review our third party processor’s privacy policy to determine how your personal information is processed and used by such parties.

Use of Non-Identifiable Information

We may use information about you for our own internal statistical, design or operational purposes, such as estimating our audience size, measuring aggregate traffic patterns, and understanding demographic, customer interest, purchasing, and other trends among our users. We may outsource these tasks to third parties, provided the use and disclosure of your personal information by these third parties is restricted to performance of these tasks.

Disclosure and Use of Information.

We disclose personal information only when we have your consent to do so, as necessary to complete a transaction you have requested, when required by law, or when permitted to protect our rights or property. The following section describes these disclosure circumstances more fully. CHIRP does not share, sell, or trade user or donor information with any other entities.

• Your Consent. We will disclose your personal information to third parties with your consent, which we may obtain in writing, verbally, through online means, or as part of a separate agreement. If new services are offered in the future that require disclosure of personal information to third parties or other uses of personal information not covered in this Policy, we will update this Policy to reflect the changes.
• Transaction Processing. We may disclose personal information to third parties as necessary to complete a transaction you have requested. Please review the applicable third party’s privacy policy prior to completing any transaction.
• Protection of CHIRP and Others: We may release personal information when we believe release is appropriate to comply with the law (e.g., a lawful subpoena, warrant or court order); to enforce or apply our policies; to initiate, render, bill, and collect for amounts owed to us; to protect our rights or property; to protect you from fraudulent, abusive, or unlawful use of  our Site; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
• Outsourcing. We may outsource certain tasks to third parties, provided the use and disclosure of your personal information by these third parties is restricted to performance of these tasks.

Third-Party Sites

Please be aware that we may provide links to third-party websites from the Site and App. We may also enable third-party advertising networks, advertisers and ad servers to promote third-party products and/or services by placing advertisements on the CHIRP website. These third party sites may use their own cookies and/or web beacons in order to monitor information related to those links or advertisements. Clicking on such links or advertisements will direct you to the website of a third party.

CHIRP is not responsible for the content or information collection practices of third party websites. For example, if you take advantage of services or products offered on a third party website, the information you submit will be subject to the third party’s privacy policy. The privacy policies of third-party website will differ from this Policy. Therefore, we encourage you to review and understand their privacy policies before providing them with information.

Network and Information Security

CHIRP has in place what we believe to be appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. While we have taken efforts to guard your personal information, we cannot guarantee that your information is secure and will not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others.

Member List Opt-Out

CHIRP does not share, trade or sell member lists with third parties.

Corrections to Personal Information; Opting Out

Please contact us at chirp@chirpradio.org to (a) correct or update any personal information in the CHIRP database that you state is erroneous, (b) opt-out of future communications from CHIRP, or (c) request CHIRP to make reasonable efforts to remove your personal information from our database. However, it may be impossible to delete personal information entirely because of backups and records of deletions.

Contacting Us

If you have any questions, comments or concerns about this Policy, or wish to change your information please contact chirp@chirpradio.org or send mail to: CHIRP Radio, 4045 N. Rockwell, Chicago, IL 60618.